Refund and Returns Policy

REFUND & RETURNS POLICY
Effective Date: May 1, 2026

Legal Disclaimer: Due to the highly regulated nature of hemp-derived products, including
cannabinoids (CBD, CBG, Delta-8, etc.) under the 2018 Farm Bill and various state laws,
shipping and handling of these items are subject to strict chain-of-custody and safety
protocols.

Final Sale Policy
At ATX Dispensary, we prioritize the health, safety, and regulatory compliance of our customers. Due to the nature of our products and the strict sanitary requirements for consumable hemp and cannabis-related goods, all sales are final.
Once a product has left our controlled fulfillment environment, we cannot verify its integrity or safety for resale. Consequently, we do not accept returns, exchanges, or provide refunds for any products once the
order has been processed and shipped.
Shipping and Delivery Risks The customer assumes all responsibility for the legality of the product in their specific jurisdiction.
ATX Dispensary is not responsible for products that are seized, delayed, or discarded by law enforcement or postal authorities due to local regulations. No refunds will be issued for orders that are not delivered due to legal interference or incorrect shipping addresses provided by the customer.
Damaged or Defective Items While we maintain a strict No Refund policy, we value our customers’ experience. If an item arrives
physically damaged (e.g., broken glass, leaking seals) or is significantly defective, you must notify us within 24 hours of delivery or receipt of item.
Email info@atxdispensaryllc.com with your order number and name.
Provide high-resolution photographic evidence of the damaged product and the shipping packaging. If deemed eligible, we will issue a replacement for the same item. Refunds will not be issued; replacements are the sole remedy for damaged goods.
Order Cancellations Orders are processed rapidly to ensure timely delivery. You may request a cancellation only if the order has not yet entered the fulfillment stage. Once a tracking number is generated or the item is marked as “shipped,” the sale is final and no cancellation or refund will be permitted.
Product Potency and Effects Hemp and cannabis products affect individuals differently based on physiology, dosage, and tolerance. We do not offer refunds or exchanges based on “lack of effect,” “dislike of flavor,” or personal dissatisfaction with the product’s subjective results. We encourage all customers to consult with a healthcare professional and start with low doses.
Compliance with State Laws Some states may have specific consumer protection laws regarding returns. However, in the context of controlled or consumable substances, safety regulations typically supersede general return policies. By purchasing from this site, you acknowledge and agree to this “No Refund” policy in its entirety.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
All health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 3601 W. Parmer Lane Suite 103 Austin, Texas 78727

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.